My review doesn't reflect the doctors as they have been fantastic but these corporate delays should be illegal. Remember they get paid even if we don't get care.My husband and I are both over 65. We were informed we could only get a periodontal cleaning (deep clean). I got mine no problem. My husbands included filling 2 cavities requiring his bridge removed and replaced. We wer quoted after insurance $545. Not bad... so we scheduled his appointment. July 22nd while sitting in the dental chair he was informed that the price of cleaning 1/2 of his mouth would be $1600 and we needed to pay up front. Delta Dental insisted that they didn't receive the xrays or dr. notes required. The Dentist showed proof that they were sent on July 23rd. Speaking with BCPlus I was told that this was a misunderstanding and it would be straightened out in 24 hrs. Well it is now Sept 17th and they have had the exrays the whole time but we are still waiting on the cleaning. July 29th I was told that they could no longer talk to me regarding this without a form that authorizes me to represent my husband. He is in the room with me!!!I printed the form and faxed it the same day. This went on for 6 weeks. Aug 12th I received 4 copies of the same letter with the form. It is finally in the file with BCPlus and now Delta Dental tells me that I need a separate form for them.I was once told that they have up to 2 weeks to address a fax once it is received.In Sept I was told that my appeal has been in front of the pros and would be completed in 2 days but when I called on the morning of the 3rd day the only notes were it would take more time. And the customer service manager that was to call before the end of day didn't call. Monday I was told that it will take 3 weeks more.So the 2 STARS represents the inability to get things done.8 weeks later, I am waiting on a call from the manager again.Remember they get paid even if we don't get care.They are horrible.
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