I placed an order with BBXBrand in April 2025 and paid extra for express delivery. The item arrived four days later than expected. Unfortunately, I was not satisfied with the quality of the product and decided to return it.I requested return approval on 29 April and received it on 30 April, which was a UK bank holiday. Due to being away and the limited availability of postal services, I returned the item via tracked Royal Mail Next Day Delivery on 7 May. The item was delivered to the company on 8 May in unused condition with all original packaging.Despite this, the company refused to issue a refund, stating the return fell outside their 7-day policy. Their policy does not clarify whether this refers to calendar or business days and does not appear to account for bank holidays or weekends. I raised my concerns, referenced UK consumer laws (including the right to cancel and return goods within 14 days for online purchases), and offered to resolve the issue through alternative dispute resolution. I received no response.I also discovered that the company listed on their website, BBXBRAND LIMITED, was dissolved in 2021, which raised concerns about the legal entity currently trading.I have since had to escalate the matter through Klarna and my credit card provider to recover the funds. This review is to share my experience so others can make informed decisions.
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Luxury brand offering exclusive, unique, sophisticated and statement pieces.
