I had been waiting for a particular dress to come back in stock, I emailed customer service about the dress and they informed me they had no plans to restock the size I wanted and advised me to buy it in another size or colour, I opted for one size bigger as I really love the style of the dress, mind you its not cheap at £225! Two days later the dress came back in stock!! I emailed customer service lady called Amina back and she advised me to buy the size and return the other one for a refund in case it sells out again! They don't offer exchanges so I tried to do a refund but there was no option on their returns portal for a refund as I had used a discount code, which they provided!! I am still within the 14 day window but customer service have stopped replying to my emails, now I'm stuck with a dress and cannot get a refund which I am legally entitled to! I have researched them on Companies House (registration number 12643861) and they were issued a final gazette notice and have been struck off companies house, effectively dissolving the business, so they are trading illegally.
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Luxury brand offering exclusive, unique, sophisticated and statement pieces.
