I ordered a dress, it arrived on time, but due to personal reasons I was not able to return it within the 14 day window. I spoke to a customer service agent that advised that as a good will gesture they can accept a return within 21 days for store credit. I asked to begin the process, as i have no need for the dress, it's completely unworn with tags and labels. However, I was then informed that i had gone past the 21 day period as well, which makes no sense. UK law clearly states that the return window begins from the day that the goods are received (how are you legally able to count the return window before goods are received? I can't start returning something I don't have yet).I would have happily accepted a lesser refund since I was outside of the legislated 14 day window (not the non compliant company window).I do not fault the agent I spoke to, the companies policies are not right, especially if they are going to be trading internationally.Very disappointed.
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Luxury brand offering exclusive, unique, sophisticated and statement pieces.
