My account was permanently locked by the company, with $166 in it. I reached out to their recovery team, and they informed me that my account was locked due to alleged bonus abuse, violating their Terms of Service. They stated that they can suspend or close accounts and withhold winnings as per their policy. Despite my disappointment, they insisted that their decision is final and further appeals wouldn't be accommodated. I have not abused any bonuses; it seems they only act when a player wins. I contacted the support team multiple times, but they just sent the same generic response. This platform is clearly a scam. They took my money, and I feel cheated. I urge others to be cautious.
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