Terrible customer service department; from my experience once the customer is given a request number, little is done to solve the request in as little as time possible. It requires continuous follow up from the customer through a paid number to complete the request, and do expect a lot of time being put on hold. In my case my cc needed to be replaced; the cards were send by courier to the wrong address, and even though BCA had my contact details on file (phone and email) I wasn't contacted. It required a call from me 2 weeks after the failed delivery attempt to find out what happened and to start the process of receiving the cards at the correct address. Total duration to receive the cards from the day the courier tried to deliver to the wrong address was one month. BCA bank was unwilling to forward my complaint to the senior management, it would be handled internally at the customer service department.
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