The worse banking system! I’ve been a customer with you guys for the longest time. I am stuck outside the country and my debit card along with my bank book needs renewal. I called and asked them the procedure to get a new one and I was advised to give authority to my family (which I requested for my father) now it’s been more than 3 months that my money is stuck and there seems to be no solution despite doing all the formalities of those documents and I even paid a lot of money to get those documents legalised by the embassy in US. Until now I’ve been played, being told to call halo BCA several times. The lady is on leave and it will take a week. We waited and waited and now that my father is in the Gunung Sahari Branch they told him to tell me to Speak to some lady called Dini Galatasary. Upon calling they said it’s my father who is suppose to call. BULLSHIT!
BCA IS THE WORSE WHEN IT COMES TO CUSTOMER SERVICE! YOU BOIL OUR BLOOD AND SUCK OUR MONEY. I’M SICK OF YOUR DRAMA AND THE WAY YOU PLAY WITH CUSTOMERS TIME!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
