I was advised BCA would be collecting my car which I leased from LeasePlan / Ayvens.Communication was 5* right up to the day but then I didn’t hear anything on the day. I called BCA at lunchtime for an update and they said someone would be with me by the end of the day. I googled the business and came across these reviews then started really panicking as they’re all 1* and many say they just don’t turn up!A guy called Sam called me late afternoon and collected the car as agreed, did a thorough check and was very polite, friendly and professional. I’ve waited until I got confirmation of no charges from the lease company before writing this review (just in case of anything happened after my car was collected). Thank you BCA for great service and to anyone reading, we don’t all have a terrible experience :)
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