Blue Cross is a good insurance company. Its coverage is very good.But its customer service and doctor search is horrible especially for its Behavioral.You spend hours searching for the psychologists and they don't accept your plan. You call the customer service and put a request for a Waiver since your psychologist in your area isn't available because they are all "Out of Network". You call the rep and they say sorry and they couldn't even send me a list of psychologists "In Network". None. Zero in my zipcodes. There is only one in Indiana which is 2 hour drive away.So you call Blue Cross and the Medical Director denied my request for the second time since I don't have these symptoms.While I don't have these symptoms mysef, I have to live with four children and still have to deal with my ex that are Narcissistic and Psychopathy that is driving me crazy on top of all other things going on in my life and cannot get help while being stressed out. Even though I have a very good insurance. And I can't switch the Medical Insurance because it is during the year according to my broker.The CEO of BlueCross must attend to these kinds of problems instead of being busy collecting people's monthly premiums every month sending so many reminder emails and letters in the mail.This is a horrible, horrible service that must be fixed right away!Trump was right! 8 out of 10 BlueCross reps' English is Incomprehensible, so difficult to understand what they are saying. For sure, they are not taking calls from US but from Overseas. I am not best in my English skills but they are the worst.And when I asked for a Supervisor to get assistance, they are so scared to transfer me and rejected 3 times and transferred to a completely different department.And the other rep also just dropped my call in the middle of waiting on my and never call back.Lastly, Blue Cross doesn't even have an email address for its members to make any complaints or get my medical needs and problems resolved that are urgent and have to call every single time when I am very busy too and don't have the motivation and emotional strengths to deal with these kinds of non-sense.Nobody is perfect but this is too much!Somebody needs to take care of these problems and fix them ASAP!!!It's not right at all!!!
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