I'm a registered nurse and have been trying to get a patient's medication approved. You can't actually talk to a real person. The menu option is terrible. They don't care about the patients. If you don't have the information they want, it will just disconnect. It won't actually help. They give all these different numbers, but they go to the same place every time... a robot. Meanwhile my patient is worsening and needs this medication! It's been over 3 months of trying to get medications approved and denials and appeals. The 'healthcare professional' they have reviewing the cases are incompetent and do not know what they are doing! Do not choose this plan under any circumstances!
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