You constantly get the run around here. I know how to read a policy so I do not need someone to read it to me. They are terrible at authorizing procedures. I had an echocardiogram scheduled for December 2, 2024 which they were well aware of. My cardiologist told me that they still did not have the approval so I started calling. The cardiologist finally got the approval the morning of my appointment. This is unacceptable and I just recently went through a similar circumstance where I was trying to get Durable Medical Equipment authorized on December 17, 2024 with AmeriCare Medical Equipment & Supplies.
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