If the BCBS of Illinois did 1/100th as good a job of faciltating even adequate care of its unfortunate enrollees as it does extolling its virtues vis a vis platitude laden, psychobabble filled radio advertisements there would be some modicum of hope for this hapless organization.Imagine, if you can possibly do so, having the same primary care physician for 27 years. Further envision coming home from work to a letter in your mailbox advising that this excellent provider has left the BC/BS network despite no such notification from the provider, his office staff or anybody besides the trainwreck that is the self-congraulating, completely incompetent, payor with brain dead customer service clerks, emulating, on their best day, the ideal typical Ilinois Secretary of State Motor Vehicle Registration clerk whose only qualification for the overpaid gig which she/he/it/other obtained as more to do with the ability to emancipate the chrome from a trailer hitch than any other salient qualification.I spent 45 minutes on hold trying to corroborate the carrier's assertion that my doctor exited the network but none of the three people to whom I spoke could assist. Two of them denied that the Blues sent this letter, while one other helpful genius stated that "doctors often leave the network without telling us".I'd strongly recommend that negative or normal fMRI scans be absolute pre-requisites for any person or thing hired into this pathetic organization. I've received better customer service in a Subic Bay PI brothel back in 1983, at least garnering for what I paid. Blue Cross Blue Shield of Illinois is an organization that long ago lost its way, another woke organization buying radio time consumed by platitude spewing morons which should immediately be banished and all ensuing marketing budgets diverted to hiring and training customer service clerks not permamently teathered to EEG machines necessary to discern any type of gray matter activity.What happened here? The group of which my physician is part changed names so in turn his NPI number changed. The Blue baby DOA brain trust, because of this, automatically disenrolled my doctor as a result, which automatically triggered the letter I received, the very one that nobody within this carrier seemed to know about. My provider told me this caused hours of wasted staff time, inquiries, panic and, overall, one huge cluster that those of us suffering through the mindless actions of this carrier have come to know and disdain. Count on the most elementary action (group changing name, physician group expansion, cisgender NP transitioning to something else entirely) causing absolute tumult as if never previously encountered in the history of health care delivery, completely unhinging the engima that is the mystery that is the trainwreck known as BCBSIL
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