Yes I used this company too. They did nothing and like the others when you ask a question you'll get an invoice. They prepared my abatement incorrectly and when I inquired they told me they were busy with theta season (yet I'm a paying client) and basically stopped answering bus so we stopped paying them because they figured they screwed us enough something needs to be done with these companies . The IRS holds you accountable for your taxes who holds these fraudulent companies accountable for the work they are supposed to do. Don't do it find a better and reputable company
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