It’s extremely disappointing to keep calling and being asked to resubmit the same documents over and over. I’ve been trying to reach customer service online for two weeks now, and it feels like no one truly understands my concern. What makes it even more frustrating is that I’m also Filipino, speaking the same language, yet the responses I receive don’t address the issue at all.All I need is a simple update of my contact number from local to international because my Philippine number is no longer active. Instead of resolving it, I keep getting excuses. I fully understand the protocols and standards, but this account and this money belong to me — not anyone else. It shouldn’t be this difficult to fix something so basic.It’s very frustrating to deal with a complaint that remains unresolved for two weeks with no progress at all.
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