My initial experience with the service was not good. There were several issues, and it seemed to improve a bit over time. However, things have taken a turn for the worse, and their support now appears to be entirely unresponsive. Much of my traffic to the UK or EU is now inexplicably being routed through the US, resulting in significant latency increases and potential privacy issues. I attempted to report this to the support team weeks ago and received multiple confirmations of my messages, but... nothing. No response at all. They clearly have the ability to reach out since I received an email from their sales team trying to retain me after I indicated I would be switching providers. Moreover, my upload speeds have consistently been around half of what they should be for an extended period. Overall, a problematic service with zero support. I would recommend avoiding it.
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