I canceled my service, yet they continue to charge me. I previously shared my frustrations about their inadequate service, and received an invoice stating £0 due, leading me to believe it was resolved. However, a week later, they deducted a full month's fee of £48. When I called today to request a refund, they only offered to return £44.85, claiming I owe £3.15 that their billing department misplaced along with the negative VAT. It's a complete mess, and even the support team seems unable to grasp their own billing system.
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