Installation smooth and service was good for 3 months.
Unfortunately we’ve had an outage lasting over 3 days now. Firstly the issue, which was major damage on underground cabling for the street/area, took over a day to identify. Then this has still not been wholly resolved 3 days down the line.
Frustratingly the customer service lines are only open until 6pm and the “service status” page has received little to no updates.
I was told by customer service (on day 2 of the outage) that the engineers were looking to resolve the issue but would only work until 5pm. I suppose this is a symptom of going will a small provider.
I’d have assumed, and would like to assume, that when paying for a service that is not being provided that there would be a high level of urgency for it to be resolved. This doesn’t seem to be the case.
Avoid if you have other options available.
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