This company is incompetent.
Reported faulty mesh signal booster. Was told that the representative needed management sign off before sending out replacement equipment. He couldnt reach a manager by phone, he sent sent an email and told me i would get a call back later that day.
24 hours later he received no email from management.
I spoke to another rep who had the same issue.
I asked to escalate and speak to a manager myself. I was told a manager would ball me in FIVE DAYS.
Ridiculous.
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