Beacon never failed to be open, honest, supportive, and kind throughout our three-year journey into challenging the ICB's decision on my father's CHC funding. Every contact was approached with empathy and a drive to ensure we understood the journey and decisions as thoroughly as they did.While the cost was a little eye-watering, you are paying for their experience and skill - I would not have been able to navigate (and finally win!) the appeal without them. We knew the process we had been through had been flawed and that the original decision had not been correct, but without their in-depth knowledge of what the experience should have been, we would have stumbled through and lost heart.There were some hiccups initially; nothing is perfect. The NHS report contained several significant errors that our original caseworker did not pick up. I had to spend hours combing through and correcting multiple times. And originally, there was a significant wait between my request for their help and their first contact. On both points, I understand that they were understaffed at the time and dealing with a high demand (and it was over three years ago - things have changed!). Since that point, promises have been kept, paperwork has been accurate, and throughout, there has been genuine empathy for my father's individual needs. I will *always* recommend Beacon to those going through the CHC application process.
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The experienced team at Beacon provide expert advice, casework and advocacy for families trying to navigate the NHS Continuing Healthcare system.
