IF YOU MUST BUY HERE, USE PAYPAL! We ordered £350+ of sterling silver pendants - tarnished, scratched and totally unusable. Jumped through allll their stupid hoops (photos, product codes, photos of packaging, pointless pointless waste of time).They tried to fob us off with 10% REFUND!! Then tried to give us credit for the website which we will NEVER be using again. Flatly refused all their stupid offers and insisted on 100% refund. We opened a case on PayPal. THEY TOLD US TO CLOSE THE PAYPAL CASE, THEN THEY WOUD REFUND. CONTACTED PAYPAL WHO SAID DO NOT DO THAT - ONCE THE CASE IS CLOSED YOU HAVE NO POWER TO REOPEN IT, AND NO WAY TO FIX ANY ISSUES. THEY CAN REFUND WITHIN THE PAYPAL CASE. THANKFULLY we kept the PayPal case open. It took weeks of time wasting emails back and forth, but purely because we opened a PayPal case, they were forced to fully refund the pendants, shipping, and our return shipping costs because we refused to accept any less. WOULD ABSOLUTELY NEVER USE AGAIN OR RECOMMEND TO ANYONE.
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