If this company had better customer services, they would get a 5 star rating from me. But, their customer services are so terrible, I only gave them a 4. Take your time choosing your items because sending them back is an expensive nightmare and/or you'll be put through endless, frustrating emails trying to secure a refund, which you'll likely not get. On the plus side, the quality of almost all items is outstanding. Many of the gemstone chip strands are the best I've ever seen and the crackle beads are great. It's hit and miss buying crystal beads as inadequate packaging damages some - request better packaging and they might do it (because sometimes they say they will, and then don't) - but the undamaged ones can be truly stunning. Glass pearls are excellent quality when you buy strands rather than the bulk options, many of which have peeling paint. Wait until they have a sale + reduced shipping fees and buy in bulk - this is the cheapest way to get your orders. The prices are very competitive and reasonable - compare them to Amazon, for example, and the difference is huge (but shipping, taxes and customs charges can seriously reduce that gap). The packaging is almost always very good and secure and as long as you haven't chosen any out of stock items or other issues requiring you to deal with customer services, you'll get your parcel in a reasonable amount of time. But if you've got to deal with their customer services department, you have my sympathy.
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