After 10 days of the absolutely USELESS “support” from Native Instruments, it took Santi (henceforth known as the legend) from Beatport to fix it.
I cannot thank him/them enough, instant replies and an actual resolution.
Despite the fact that it seemed to me the issue was with NI.
Trying to fix this with NI was a much use as an empty testes sack.
Thank you so much Santi.
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