We bought one of these for my disabled sister after our mother passed away in 2021. First year was great, we done everything as told to do regarding painting and sealing etc. All off a sudden the damp started and the continuation of slugs entering due to this. We have tried with the company on numerous occasions only to have no help what so ever and trying to blame us. We have had outsider come and look only to tell us the roof and insulation are not up to standards but one of the RUDE girls (COLLEEN) in the office had no empathy or respect for what we were telling her and actually hung up on us. {NOT Natasha}. We then tried again and got Trevor but again he tried to say we were wrong and that it was not their fault. He continually over spoken me and twisted everything we said. I am thoroughly disappointed with this all as my sister is on a low income and we bought this to do her for her forever home. Any ideas of how we can be helped.In response to your comment: Thank you for responding, but your reply contradicts much of what actually happened.We followed every piece of information and instruction that we were given. If something more was required, it was never communicated to us at any stage. It is unfair to claim that we “didn’t follow the instruction” when we completed all the steps you advised at the time. You cannot hold us responsible for information that you say existed but never provided.Your statement also contradicts itself — you claim you were willing to send someone out, yet the moment we sought legal advice (because of ongoing issues), you refused to send anyone. You cannot say you wanted to resolve the problem while simultaneously refusing the one action that could have helped.You also keep insisting that all problems come down to painting and maintenance, but the issues we experienced were already present despite us doing exactly what we were told. Blaming us is simply an attempt to shift responsibility instead of addressing the actual faults with the unit.Your response does not align with the facts, and the contradictions only reinforce the concerns in my original review.
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