This has been, without question, the worst purchasing experience of my life.I ordered a $3,338 bedroom set from Bedroom Furniture Discounts (fulfilled by Emma Mason). When the furniture was delivered, black mold was discovered inside the wood, exposed when a bed slat broke during assembly. The delivery crew immediately advised me to refuse the delivery, which I did. The furniture never entered my home. I documented everything with photos.Since then, I’ve made 10 phone calls trying to get a full refund for a hazardous, contaminated product that I never accepted. Instead of taking responsibility, this company has:Refused to refund meOffered no explanation for how mold ended up inside the woodRefused to disclose how materials are stored or inspectedTried to force me to accept a replacement without any assurance it would be mold-freeWhen I demanded a full refund, they told me they would deduct a 30% fee plus shipping and handling per their "policy." Apparently, there’s a policy for penalizing customers—but no policy against sending mold-infested furniture into people’s homes.Let that sink in.They are selling defective, possibly dangerous products, and then punishing the customer for their own failure.Do not trust this company with your home, your health, or your money.If you value basic safety, clean air, or ethical business practices, go anywhere else.
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