I didn't even want to give one star. We had a voucher for cooking class in Italy, written in Spanish with wrong address. We called several times the morning of to ask where the class is located. They asked our info and kept putting us on hold. Then they told us to call a different number on document and no one answered. I even took picture of address, same as paper. Needless to say, we didn't get to have our cooking class, we paid for. They had the nerve to claim it was correct address and we were a no show to our travel agent when he called them for a refund. They didn't even mention we called worried we had wrong address. We waited 45 minutes at the address, no one in area could help us or knew what we were talking about.
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