Beep Boop has been a great experience EXCEPT for when it comes to honoring time and refunds. Beep Boop is free, but it offers opportunities where a student can select a topic for a drill class and pay, in advance, for the class. I chose to use this option back in January with one of Beep Boop's teachers. Although I paid $2 to select the topic, we did not get to do the lesson because the instructor thought that another student selected and paid for the session. I wanted to explain to her that I paid for the session and would most likely be the only student, but she never gave me a chance to explain since my microphone was muted the whole time. From what I know, Beep Boop characterizes students as “Observers” or “Participants” based on level. If you are a lower level student (L2) joining a L3 drill, then your microphone gets muted during that session. Beep boop instructors do this so lower level students can observe while more advanced students participate and interact with the coach. Typically, instructors will allow “Observers” to introduce themselves before a drill starts, but the instructor I had immediately muted my microphone when I joined and never let me speak to explain that I was the one who selected and paid for the topic. I couldn’t even write to the instructor because the Beep Boop platform has no chat feature. Additionally, they do not use cameras. It’s all audio-based.As a result, we spent about twenty five minutes waiting for another student who was never going to arrive. I understand that I joined as an "observer", but I should have received a chance to introduce myself and explain that I selected the topic. I messaged BeepBoop to either receive another lesson or my money back. Beep Boop informed me they would refund me. It’s the end of February, and I never received the refund. If you use Beep Boop, it’s great for free classes. I would like to still use it, but I hope instructors will do better in communicating with observers. All this being said, do not pay for a drill, especially if you are an “Observer”.
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