Horrible customer service. I waited for over a week to know the status of a stairmaster purchase. I called and the woman who answered told me she was working on arrangements with shipping and that she would send me an email the next day to let me know its status. I never heard back. I called again and she told me the same thing. When I told her I wanted to cancel, she had no issues canceling and giving a little attitude- like “yeah, whatever”.It’s so unfortunate to have staff in the company that is not professional or properly trained for such an important role. I will never get anything from them just because of her.
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