Glorified Scammers! My experience with Before You Buy was extremely disappointing and distressing. The strata report I received did not meet my expectations in terms of clarity, depth or meaningful analysis. I raised concerns with the company. Rather than addressing those concerns constructively, the response I received escalated the situation. Following my complaint, I was informed that unless I withdrew my complaint, additional charges could be applied in connection with what they described as a “second charge” to my card. I found this communication deeply concerning. I believe I should not have been placed in a position where further financial charges were implied or referenced in response to a complaint. The tone of the correspondence felt intimidating, bullying and pressure-based rather than solution-oriented. Instead of resolving the matter fairly, I was left threatened amd bullied. Because of this experience, I will be lodging a formal complaint with the appropriate consumer authorities and Ombudsman. I believe customers should be able to raise concerns about paid services without fear of financial pressure or escalation. I strongly encourage anyone considering this company NOT to use them.
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