We bought a beko washing machine worth €500-600 in October this year. Less than 7 weeks later the washing machine door burst opened in the middle of a wash resulting in flooding my kitchen floor. When an engineer called out to see to the faulty machine, he informed me that it would need a new part which would take two week's to come. There's five of us living in the same house during flu and cold season. One of these people been a 90 year lady. After several attempts of trying to get through to Beko customer service. On one attempt after waiting 20minutes on the phone to speak with customer service, I explained my situation and asking why we had to wait so long for our machine to be repaired. Firstly I was asked for my details, one been my eircode, I was then told my address did not exist on their system and my telephone call was hung up on. On my 2nd telephone attempt, I spoke with someone different where I was told my address WAS found, when asked for my eircode. When I reiterated my situation and sheer frustration, I was basically told "yes you've to wait this long" with no further effort or assistance. So I asked to speak with a manager and was told I would receive a call back, Im still waiting for that call back. I am baffled that we the customers, have to pay the consequences, all because we bought a BEKO washing machine worth 500-600 hundreds euros worth, that was of unmerchantable quality!!!!! Never ever again will I purchase of Beko again. Their customer service is absolutely broken and scandalous, causing great distress to me and those who I live with, where we have to continue to pay laundrettes to do our washing, while we look at a broken machine in our kitchen.
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With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.
