Unfortunately we didnāt have a very good experience at Bella Italia Purley Way. Multiple of the staff members were very rude. On numerous occasions we heard the chef shouting at the waiting staff which I found to be rude and unprofessional especially in hearing distance of customers. We overheard the chef saying there was no carbonara left, however no staff member communicated this to us, so we had to request a menu to change what we had ordered. We also asked for no mushrooms in one of our dishes. The pasta then turned up with mushrooms still inside the dish. The waitress went to tell the chef he had made it with mushrooms, however there was no resolution and no offer to remake the dish, so my friend had to eat her food despite clearly stating she wanted the mushrooms removed. When trying to explain this all to the manager, there didnāt seem to be much concern and no apology was given. There was one waiter/host, who unfortunately we did not get his name, who was extremely helpful and sweet. He was quick to seat us and recommend things from the menu and tried to ensure we had a good experience despite the chaos. It was a shame to hear multiple members of staff be rude to him, when he seemed to be the only one who knew what he was doing! Overall not too pleased with our experience.
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