We went to Bella Italia on Hanover Street in Edinburgh yesterday. The food was good but the service was incredibly slow. That in itself wouldn't have been a big deal but when we received the bill we saw that the staff had decided to award themselves a 12.5% "optional service charge". When asked why this had been applied our server told us it was "company policy". We argued that if it's policy to apply a service charge then it isn't optional and that it should be removed. Result = 0% tip and will never return.
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