Took my grandad on a 4 hour journey to Manchester to watch the football, we parked up and went in for the loo and a coffee. After going to the bar the manager very rudely said “wait outside were busy” I said can my grandad at least use the loo? And he said “when you are seated” who stops an 83year old pensioner from using a toilet! We were disgusted and left. A young waitress then tapped me on the shoulder and said I’m ever so sorry please take a seat and I’ll be straight over. She served us straight away let him use the loo very polite and apologetic. She said the manager isn’t very nice and treats them all like they’re nothing! These young waitresses run the place and are a credit to the company without them they would be nothing, they run around on a pittance of a wage and get treated like dirt. In my opinion this young lass should run Bella Italia and that manager isn’t fit to use a mop and bucket. I hope this poor girl picks herself up and gets a better job soon she shouldn’t have to put up with a moron like that! Coffees were good though but won’t be returning!This was Bella italia Media City
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