bellaitalia.co.uk

Gunwharf, absolute no go!

Gunwharf. Absolutely horrible experience. We were told we can have our table till 7.30 but were not served food till gone 7.30 after arriving at 6.15pm. The food took forever to come because table service was forgotten and staff vanished. For starters: the mushrooms for my partner were delicious, the chicken wings for me were more of chicken toes, tiny. The kids had cheesy garlic slices which was floppy and unappretising with a side of cucumber strips. Mains: I ordered a seasonal salad due to that being the only thing I could eat on the menu (allergies), when stating my allergies only one of my allergies was written down, I was served an overflowing plate of lettuce leaves, olives that tasted off, tomatoes and a flavourless dollop of aubergine puree on the base of the plate, the butternut and rocket was invisible and the sauce well, if a tablespoon is classed as sauce then it was saucy. The pineapple and ham pizza had 2 pieces of pineapple, the other pizza was edible but again the cheese was near invisible, the pasta dish was cold but we were so hungry we overlooked it however, my partner said the taste was average and needed seasoning, the kids desserts 1 was unavailable and the other was a rock that we couldn't cut with a knife, so I let the waitress know and was told "well it's frozen so it's going to be hard, you should have left it to sit", state the obvious but icecream shouldn't be a rock, it shouldn't need to sit. We didn't order pudding because we were not impressed with the rest of our food. When paying, the lady came with the card machine and snatched the card from my partners hand, very unprofessional.The wine was nice.We felt very awkward and rushed.Today, both my kids have a runny belly.Will I be returning NO, do I recommend? NO, Zizzis is next door...don't make the mistake we made

Date of experience: Nov 25, 2023