WORST DINING EXPERIENCEFrom the moment we set foot in Bella Italia, our evening took a turn for the worse. The staff seemed reluctant to accommodate my date's seating preference for no apparent reason, which led to an unnecessary back-and-forth. After some insistence, they eventually complied.Placing our order for both food and drinks was followed by an agonising wait. The chicken wings my date ordered for starters were far from satisfactory—undercooked and certainly not oven-grilled. She couldn't even take a bite. Requesting a glass of water only added to the disappointment, as I was served in a dirty glass with unpleasant sediment(the lime was rotten). This was a standard below what one would expect from a dining establishment.My date's drink, unfortunately, fell short of expectations, leaving her thoroughly disheartened at this point. The situation took a drastic turn when, while enjoying her lasagna, she discovered a hair in her dish. Our server, Rachael, failed to offer a sincere apology, merely stating, 'I can have another one prepared for you.' This response was not only impolite but also insensitive, leaving my date contemplating a less diplomatic course of action.Neither the Chef nor the Manager, identified as Ste and Lia, made any effort to address this regrettable incident. It was only upon our departure that Ste approached us upon requesting their names, giving us an email to send our complaints with the intent of sweeping the matter under the rug. Regrettably, an apology for their abysmal service was never extended.Adding to the catalog of mishaps, my spaghetti bolognese arrived lukewarm and notably lacked the essential touch of salt. Rachael, our server, exhibited a level of rudeness and impatience that exceeded any prior dining experience. Basic necessities, such as cutlery, were glaringly absent. When we requested them, Rachael unceremoniously plopped a fork onto our bare table, devoid of a proper setting. To add further insult, she neglected to provide a table knife for the lasagna.In the end, Bella Italia managed to mar what should have been an enjoyable evening, leaving us with a bitter taste that far surpassed the £55.54 spent.
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