Visited Bella Italia Edinburgh with my husband & daughter. Service charge of 12.5% added to our bill. Says optional but it is already added to the total and I had to ask for it to be removed. If anything I tend to tip too much. I always tip, but this is my choice. I was furious at the assumption that the service was deserving of 12.5%. I wonder how many people pay this, too embarrassed to ask for it to be removed.Service was OK. Server took the order, served it then brought the bill. Server didn't go above and beyond and other than taking our order he didn't engage with us. To expect 12.5% for doing his job, not acceptable.Ordered 2 pizzas and 1 lasagne. Pizzas were good. Lasagne adequate. After a busy day in Edinburgh my husband was hungry so he ate the lasagne but it wasn't great. Tasted good but too much sauce, wet & mushy.I removed the service charge added by staff & left without tipping. Definitely not my normal but tipping is my choice & to be told what to tip left me furious & left staff with 0%.
Claim your business profile now and gain access to all features and respond to customer reviews.
Celebrate our🍕PIZZA PASTA HERITAGE🍝 We're giving away a free meal for 10 every day! Hashtag #TeamPizza or #TeamPasta to let us know which side you're on..
