With cost of living crisis the experience of eating out is limited and valued. I visited the branch in Northampton with my husband and daughter, I ordered a burger and the bun was stale and inedible. Having got up from my table and approaching a member of staff, who happened to be the on duty manager, I was met with a curt and short āsorry do you want anything elseā and removal of my plate. There was absolutely no empathy to the fact my precious and rare experience was ruined. After we had paid I attempted to provide feed back to this manager about how his response impacted my experience, but he became very defensive and called me a liar! Needless to say I immediately left and will never return. I will add that the waitress who served us was pleasant however also failed to acknowledge the issue with the food
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