I have used Bella Italia many time, but this the first and last time I used Cambridge Grafton branch. When we arrived we were told we HAD to order and pay using the app. Not something I have get asked to do at other Bella Italias, normally they show me a menu. Also was shown to the "last available table" in an almost empty restaurant, not the nice cosy table I wanted which was given to the next walk in customer who like us had not booked. Unlike us they got given menus, everyone around us had a choice of menu or app. So there we are, no choice of menu or app, no choice of how we paid, no choice of where we sat. But we stuck it out as we like Bella Italia. We had trouble with the app so took us a lot of time to order. Choices we wanted were not available, no lagers available although menu but other people it seems can have lager or whatever they want if they were the special people who don't have to use the app. Thinking we were doing something wrong we managed to get one guy over, he took the phone to show us what to do, he promptly handed it back saying that there must me a problem and he would brings us drink separately. He then seemed to forget and I had to walk around the restaurant to find someone who could give us drinks. So we ate the meal, quality as per normal, everything ok. But when we finish we don't know whether we can go or not! Have we paid, all of it? We think we have paid for the meals on the app, but not sure about the drinks. We couldn't get anyone to come and are now running late for the cinema. We sat there, trying to get peoples attention. There was one guy there called Matt you was cleaning a table, he helped us, he was good one there. This was the younger Matt as apparently there are two called Matt. He did his best to put things right but it was too late. Anyway, it turns out we had not paid for drinks so we now had to pay that by card, luckily we had waited and not walked out. So turns out we can pay by card for drink like normal people, just not allowed to read menus, or pay for food like normal people. If you are looking to turn away the older generation you are doing a fine job.
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