We visited the Edinburgh Northbridge branch on 20 July 2025 to ask if we could make a booking for the following day (21 July). The waiter informed us that they do not accept bookings and operate on a walk-in-only basis. Based on that advice, we returned the next day without a booking — but later discovered that online reservations were indeed available, which was both confusing and disappointing.During our visit, the waiter wasn’t exactly rude, but he didn’t seem particularly interested in providing service either. He rushed us to place our order without really listening to what we were saying.We were a group of eight but were told we had to sit at two separate tables, even though it appeared there was space available or tables that could have been combined to accommodate us. Given the walk-in policy, it was unclear why this wasn’t possible.As for the food, the dough balls were served cold and dry, and the butter had completely melted, which affected the overall experience.Overall, the visit felt more like dining at a fast-food outlet — acceptable if you’re not expecting service and don’t mind paying a bit more while hoping the staff are in a better mood.
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