bellaitalia.co.uk

For the sake of £7

Telford branchGood service to begin, we were seated nice and quick, first waitress was a pleasure to deal with, polite and courteous, food was good.Experience let down by the fact we got forgot about for 20-30 minutes with used plates and cutlery on the table, we was going to have a desert but due to the time taken to clear our table and actually get more service we decided against. We asked for the Bill. I just paid this without question, upon review we noticed that we had been charged £8.95 for our child’s meal even though this meal was stated as a promotional £1, upon questioning we were advised we should have produced a code, I re-read the promotional jargon on the website and at no point does it elude to needing a code. The way in which it’s worded suggests that this is something of a standard practice within the promotional times. Very poor practice, the waitress who dealt with our complaint was abrupt and dismissive.For the sake of £7 you have lost repeat visits from us in the future, £7 also cost you this review, must do better! We will head to Zizzi right opposite in future as never had an issue there.You’re welcome 😉

Date of experience: Jul 07, 2022