5 of us went to Bella Italia, Coventry last night. 4 of the people had wonderful food. I am a Coeliac and in the past have eaten here (pre covid) many times with no problems. However last night I had a terrible experience with the food. I ordered Mushroom Crostini, this came on a nearly raw pizza base, Not a bit of bread in site. I did complain to the waitress, she responded I know its just Pizza Base, another lady has just said the same. I advised I was not willing to pay for it, I did ask what the response was on my comments, she replied oh I have not had time?The next course cam out GF Bolognese, the pasta was undercooked, barely and sauce and it was lukewarm. By this time I was very upset and di not complain as I felt bad for the other guests. I then asked the waitress if I could get some chips as I was still hungry with not having a starter that was edible, and could not eat the Pasta. She promptly bought them, but added them on the bill?Then the final straw 3 of us had paid for the set menu of 3 courses, the 2 non gluten were placed on the table. When they had nearly finished theirs, I managed to catch someone's attention to advise I had not had my desert. This was then brought to the table and put down without a word of apology. This meant I ate the desert quickly as the others were finishing up. But the desert was the only nice thing about the food. When I went to pay, the server advised that they were busy, but no excuse for poor food. Hence overall my evening was totally ruined, and I made food for myself when home. I await your response. Normally I would have asked to see the manager, but I was too embarrassed at this stage.In addition I got a response from one o f the team advising they were sorry, but cannot change what happened. Then I got another e mail today, advising that the food I was served was as the menu advised. The starter was advertised as Mushroom Crostini, NOT Mushroom on a barely cooked bland Pizza Base. No word of apology about my desert being not delivered with the others, and a voucher for Ā£20. Which I will probably not use.
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