I’m very disappointed with how my scheduled phone consultation with Bella Vou was handled.After receiving several reminders confirming the time, I set an alarm and made sure I was up and ready—on my day off, when I’d usually prefer to sleep a bit longer. The call was scheduled for 8:40am. Then, just three minutes before the agreed time, I received a message saying my pre-consultation would be in an hour. No apology, no explanation—just a matter-of-fact message that came across as oddly dismissive.Even a simple courtesy message to explain or acknowledge the change would have been something. But as of writing this—now nearly midday—I still haven’t received a call.It shows a real lack of consideration for people’s time, and not at all what I expected from a clinic with this reputation.
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