ASHP - Heatpump (with new radiators)-Solar panels-Wall insulation-Loft insulation...Originally told works to start 17th October 2025....todays date is 7th March 2026. All jobs are still not complete. Massive issues with all aspects of their works. Eg. Non arrival, change of dates, incomplete work, non response to messages, and so much more. I have a huge amount of emails sent a huge amount of whatsApp messages. Meetings arranged to sort but still issues arise. I DO NOT RECOMMEND. There seems to be a huge amount of confusion within the group and lack of communication. People arriving, unable to do the work, arranging to come back but then not arriving... Water flooding hallway... Burn marks on hallway carpet...uncovered carpet with men trooping inside upstairs and down with wet dirty shoes....Wall insulation entering into the bedroom over clothes etc...Visit from IAA (insulation Assurance Authority) telling us they have issued a Category 1 failure (works need to be rectified within 24 hours.....and the list goes on) I have had consistent contact with ONE person who has I feel has gone above and beyond to help (even though it is not within their remit). I am happy to name this person if you are interested.... I am happy to arrange a meeting to discuss with management (face to face). Sadly, this has been one of the worst companies I have ever had to complete any works to my home. Never again.
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Bell Group are the UK's largest commercial painting and decorating contractor, with branches nationwide we cover every square mile of Britain.
