Had the displeasure of having a kitchen fitted by them through my local council, throughout the process i was told ‘it’s a free kitchen so can’t complain’ although I pay rent to live in the property so isn’t free. On multiple occasions at 8am while getting my child ready for school, the workers had music on which was inappropriate for young ears, I was also fobbed off by being told ‘you won’t see it once the units in’ to a huge hole in the wall. They fitted the kitchen work tops, with two different style ones, when asked about was told ‘the sun was in his eyes’ which then took over a month for them to correct the mistake that was made, during this time they wanted a booklet back but I couldn’t find it at the time so was then bombarded by them and also accused of using said booklet as a bargaining tool by the tenant liaison officer, although I had been told it was just a feedback form also didn’t realise I had to bargain for them to fix their mistake, also asked for an apology for the behaviour and was blatantly ignored. They also ruined my hallway floor into the kitchen with massive chunks taken out of it. If you are a council/housing tenant please be aware they don’t respect you, they will belittle you and make you feel uncomfortable in your own home. Very upset and disappointed by the whole situation. Don’t ever want to deal with the company again.
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Bell Group are the UK's largest commercial painting and decorating contractor, with branches nationwide we cover every square mile of Britain.
