I have had the misfortune of crossing paths with Dell Group on two separate occasions, as they are the chosen provider of property maintenance services for the housing association to which I belong. Their consistent incompetence has been both frustrating and detrimental to my mental health.Initially, they were entrusted with the task of repairing a roof leak. Even under seemingly favourable weather conditions, the leak reappeared with the onset of rain, and this time, it was exacerbated. Approximately six months later, they made a second attempt, which involved the erection of scaffolding that lingered outside my house for weeks without any personnel arriving on site. When a solitary worker finally did show up, he failed to introduce himself or clarify the purpose of his visit. I only became aware of his presence due to the sounds emanating from the roof, situated directly above my workspace.Upon completion of the job, I similarly realized he had finished only because the noise from the roof had ceased. It’s worth noting that dismantling the scaffolding took another two weeks, a process which was prolonged by a series of repeated phone calls that resulted in nothing but empty promises that the scaffolding would be removed soon, leading to considerable inconvenience and exasperation. The leak has since come back again, but this time, it has expanded, further compounding the initial damage. I find myself now at a loss over the prospect of the housing association engaging this company again.It's evident that they lack basic management and quality control. Their level of unprofessionalism, disregard for customer satisfaction and inability to deliver even the most straightforward service is truly appalling.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bell Group are the UK's largest commercial painting and decorating contractor, with branches nationwide we cover every square mile of Britain.
