belsee.com

Bad units and corrupt company...

I purchased a Belsee unit to go in my 2018 Jeep Wrangler. Not only was it not plug and play as advertised, within one month the unit was defective. A loud screeching sound would come from the unit. At the advice of “Rambo”, I had the dash apart at least five times trying different fixes. None of which worked. I was told the motherboard needed replacing and I had to pay $100 for a new motherboard, which would be refunded when the old one was returned. I paid for and received the new motherboard which I had to have soldered into the unit. The unit still had the same problems after the new motherboard was installed. I was asked to send the unit back which I did at a shipping cost of $80 Canadian. I received notification from “Rambo” that the unit was received. He advised that they had stock and could send me a new unit but that due to Covid they wanted $60 for shipping. I was never reimbursed for the motherboard. I advised Rambo to deduct the shipping from the money they owe me for the motherboard. I have received no response and have not received a replacement unit. This company is corrupt and had has taken money under false pretences. I have allowed a lot of time to ship me the unit so they can not blame Covid. All attempts to contact the company have now been ignored. I have copies of every email exchange between Belsee and myself if anyone would like proof of dates and conversations.I would recommend customers file complaints with credit card companies and pay pal against this company as well as Ali Express for allowing the sale of this stuff on their site. If I ever hear back from Belsee I will post here.

Date of experience: Feb 17, 2021