We recently ordered the 20” bike for our son. After a week and not receiving a shipment notification I reached out to the company asking for an expected shipping date as we really wanted to receive the bike before a family camping trip we had planned in a few weeks. They promptly responded and stayed in contact with me via email letting me it was in presale and when it would shipped, and when to expect it. I couldn’t ask for better communication and customer service! And our son loves their bikes! He's got a small build so he can handle this bike so much better and tackle hills with how light weight it is!
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We were proud to introduce our first models, the Belsize 16 and 20 inch kids bikes, in 2020. We are currently working on additional sizes and taking customer feedback to improve our bicycles, but we know your child will be thrilled with the bike we have created.