beltsbyjas.com

No belts, no refund. AVOID.

NO BELTS, NO REFUND.Ordering from Belts by Jas has been without doubt the most laborious, frustrating, disappointing and truly miserable consumer experience I have EVER had.In Sept’ 2024 I pre ordered the Adam Ant 'Stand and Deliver' belts. Two belts, three buckles. He said they would be ready by the end of that month. They weren't. I had dodgy vibes from him from day 1 when I asked him the same question 3 times and although he responded he avoided my important question every time. I should have gone with my gut and walked away. Every month since Sept’ 2024 I have contacted him for updates. Each time he would either say "They should be ready by the end of the week" OR "They should be ready by the end of the month." 14 months after they were supposed to be ready, I still didn't have them. How could he get it so wrong?I read and understood the terms for pre ordering belts and how long they can take to make from scratch. Fine. My problem is that THREE MONTHS after he eventually claimed the belts were done and packed and I would get a tracking number 'in a few days', he still hadn’t sent the belts, I just got excuses.Not one single image of his Adam Ant belt set exists. He has completely removed the page on this belt set from his website as well. There are a few of his belts that have 'sold out' but there are still pages for them, so it's not because of that. Why has he removed it? There is not one shred of evidence that this belt set exists. On 18th Nov' 2025 three months after he said they were packed and ready I realised I would never get the belts so I asked for a refund. I get a response two days later saying he will get my refund sorted. 4 weeks went by no refund. I contact Citizens Advice. They advised me to give him a 2 week deadline in writing. I did. 2 weeks go by, no refund. I contact CA again, they send me a template letter from Trading Standards saying if the refund has not been given in the next 2 weeks then I will take him to court. I got a reply within 5 minutes he said and I quote: "I said I would Fondue in Goodwill and I will, but if you want to take it to court, that’s up to you, brother." Apart from the embarrassing spelling, it's rather a contradicting reply! Why would he say “If you want to take it to court, that’s up to you” if he had any intentions of refunding me? It's been over THREE months since I asked for a refund now and still no refund, even after threat of court action. No explanation, no apologies. Inexcusable. Unreliable and totally unprofessional. He doesn’t care AT ALL. He claimed “I don’t lie” and “I’m very professional”. From my experience, it’s the total opposite. What a joke. Look at his 5 star reviews. FOUR of them have almost identical wording with different names. THREE were left on the same day and ALL of them have only ever left 1 review on here. Hmmm.The customer service he provides is terrible. He ignores many of my emails and when he finally replies he says “If I don’t reply I’m not ignoring you.” What is it then? I gave him hundreds of pounds 18 months ago in good faith and this is how I am treated. NO BELTS, NO REFUND. He's taken my money and delivered NOTHING.Just like the other 1 star reviews on here, he makes excuses and delivers empty promises. I’m in touch with someone else who ordered the same belt set and he’s been treated exactly the same as me. Appalling. Handing over hundreds of pounds of my hard earned money to a complete stranger and get nothing in return except contempt and a hole in my wallet is absolutely sickening. Everything I have stated here is fact and can be backed up by statements and emails. I repeat... This has been the most miserable consumer experience I have EVER had. I honestly would have been better off flushing my hard earned cash down the toilet. At least I wouldn't have had this headache to deal with over the past year and a half. I wouldn't send my worst enemy to Belts by Jas. Nobody should be treated like this, it's absolutely disgusting.

Date of experience: Nov 18, 2025