If I could rate this lower, I would. We are all aware of the pause on withdrawing winnings until December 3rd, but as of December 5th, I still can't access my funds due to overwhelming requests. It feels like gaslighting. I have nearly $2,500 that I urgently need for bills and the holidays. I've reached out to customer service, and while they are polite, the responses have been unhelpful—just 'keep trying.' What did they expect would happen? This is a poorly thought-out strategy. The individuals responsible for pausing all withdrawals for months and then allowing them only to be overwhelmed should face consequences. Additionally, imposing a withdrawal limit and charging a fee for it is just unacceptable. I am left feeling disappointed and angry. Regarding the response I received: it was just a typical, automated reply that offered no real help.
Claim your business profile now and gain access to all features and respond to customer reviews.
