After nearly three months of waiting for cashouts to be reopened so I could access my hard-earned money, I received a notification that my cashouts were on hold due to suspicious activity on my account. I was advised to try again in 24 hours, and if the issue continued, to reach out to support. I've been using this app for about 1.5 years and enjoyed it! However, the last three times I attempted to cash out, I encountered the same message, forcing me to submit support tickets and wait for resolution. I considered quitting, but when they announced a site revamp and paused all cashouts until December 3rd, I felt hopeful that the issue would be resolved. To my dismay, after waiting until December 3rd—almost three months—I received the same frustrating message again! When I contacted support that day, I received a generic reply stating cashouts were paused until December 3rd, even though it was that date, and they closed my ticket! I've tried daily since, only to receive the same response! As a single, disabled person, I urgently need the $147.08 owed to me—I have grandchildren to buy Christmas presents for, and my youngest daughter is getting married the weekend before Christmas. This money is crucial! As a chronic illness blogger featured in major media, I recommend gaming to help others cope with pain, but I can no longer endorse this platform if they don't resolve this issue promptly and stop holding users' funds. It feels like they're just trying to retain our money for as long as possible to earn interest. I'm nearing the point of contacting every board member because this situation is unacceptable! Please, fix this immediately! There are too many other pay-to-play sites emerging; you risk losing all your players if this continues!
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