I bought 2 pans at the ideal show home. One of the pans coating has come off. I have twice, emailed the company and have had no response. I registered my warranty within a day of purchase. I have followed all guidelines for use on a low heat, season pan, washing instructions etc. Feeling I have wasted my money. Being ignored is not acceptable. I would like a replacement seeing as the issue occurred shortly after use. Still in use but having to use cooking oil as non stick is non existent .After reply from Berghoff in response to my review- I have checked all boxes in my emails and there is nothing from Berghoff not a single reply other than the one from Trust pilot to say the y replied to my review, so I have emailed a screenshot of my history with Berghoff to show there was no reply.
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The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
